Chris Coffin and ServiceMaster NCR
Address:
7551 Fordson Rd, Alexandria, Virginia, United States 22306
Description:
Biography for Chris Coffin and ServiceMaster NCR
Introduction
Chris Coffin serves as the Director of Production, Training, and Safety at ServiceMaster National Capital Restoration (NCR), a leading disaster restoration and cleaning services provider based in Alexandria, Virginia. With a robust career in the restoration industry, Chris has become a cornerstone of ServiceMaster NCR’s operations, leveraging his expertise in project management, employee training, and strategic planning to deliver exceptional service to clients in the Greater Washington, D.C. area. His leadership has solidified the company’s reputation for quality, responsiveness, and customer satisfaction, making him a respected figure in the field of disaster restoration.
Early Life and Education
While specific details about Chris Coffin’s early life and educational background are not widely available in public records, his professional trajectory suggests a strong foundation in skills relevant to construction, restoration, and business management. Based on his role as a director overseeing production, training, and safety, it is reasonable to infer that Chris likely pursued education or certifications in fields such as construction management, occupational safety, or business administration. His ability to lead continuing education (CE) classes for insurance agents and property managers further indicates a deep knowledge of industry standards, possibly supported by formal training or certifications in restoration techniques, safety protocols, or related disciplines.
Chris’s expertise in public speaking and employee training, as highlighted in his professional profile, suggests he may have honed these skills through practical experience or professional development programs. His hands-on approach to teaching and mentoring reflects a commitment to lifelong learning and staying abreast of the latest industry advancements, which he imparts to both his team and external stakeholders.
Career History
Chris Coffin has built a distinguished career at ServiceMaster NCR, a family-owned and operated franchise established in 1986. As one of the largest ServiceMaster franchises in the United States, ServiceMaster NCR specializes in disaster restoration and cleaning services, serving residential and commercial clients across Virginia, Maryland, and Washington, D.C. Chris’s role as Director of Production, Training, and Safety places him at the heart of the company’s operational and educational initiatives, where he oversees critical aspects of service delivery and professional development.
In his capacity as Director of Production, Chris manages the execution of restoration projects, ensuring that services such as water damage restoration, fire and smoke damage repair, mold remediation, biohazard/trauma cleanup, and storm damage restoration are completed efficiently and to the highest standards. His ability to mobilize resources quickly and effectively has earned him praise from clients, with one testimonial noting his knack for treating every emergency as his own, ensuring rapid response and thorough execution.
As the Director of Training, Chris plays a pivotal role in educating both ServiceMaster NCR’s staff and external professionals, such as insurance agents and property managers. He leads continuing education (CE) classes, covering topics like loss mitigation, smoke damage restoration, and industry best practices. These classes, offered at ServiceMaster NCR’s Alexandria facility, provide hands-on learning opportunities and are designed to help professionals reduce property loss ratios while improving service to their clients. His engaging, informative teaching style and ability to provide pertinent take-home materials have made these sessions highly valued in the industry.
In his role as Director of Safety, Chris ensures that all restoration projects adhere to stringent safety protocols, protecting both employees and clients. His strategic oversight in this area aligns with ServiceMaster NCR’s commitment to creating healthier and safer environments, a key component of the company’s value proposition.
Product and Service Offerings
Under Chris Coffin’s leadership, ServiceMaster NCR provides a comprehensive suite of disaster restoration and cleaning services tailored to both residential and commercial clients. These include:
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Water Damage Restoration: Addressing flooding, leaks, and sewage backups to restore properties quickly and prevent further damage.
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Fire and Smoke Damage Restoration: Repairing structural damage and mitigating smoke and odor issues, with a focus on salvaging belongings and restoring HVAC systems in commercial buildings.
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Mold Remediation: Identifying and eliminating mold to ensure safe, healthy environments, using advanced techniques and certified technicians.
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Biohazard/Trauma Cleanup: Handling sensitive situations like crime scenes or hoarding with professionalism and care.
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Storm Damage Restoration: Providing rapid response to repair damage caused by storms, ensuring properties are secure and habitable.
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Disinfection Services: Offering specialty cleaning to maintain cleaner, healthier spaces, particularly in response to biohazards or post-disaster scenarios.
ServiceMaster NCR is part of the ServiceMaster Recovery Management (SRM) network, enabling it to handle losses of any size or severity. The company’s use of cutting-edge technology and industry-forming techniques, combined with its national network of support, ensures high-quality outcomes for every project. Chris’s oversight ensures that these services are delivered with precision, timeliness, and a focus on customer satisfaction.
Value Proposition
Chris Coffin’s leadership at ServiceMaster NCR underscores the company’s core value proposition: delivering responsive, professional, and high-quality restoration services that prioritize customer satisfaction and environmental safety. Key elements of this value proposition include:
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24/7 Emergency Response: Chris’s ability to mobilize people and materials at a moment’s notice ensures that clients receive immediate assistance during crises, minimizing disruption and damage.
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Customer-Centric Approach: ServiceMaster NCR, under Chris’s guidance, emphasizes clear communication and transparency throughout the restoration process, ensuring clients are informed and supported from start to finish.
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Sustainability and Safety: The company’s focus on sustainable restoration practices and safer environments aligns with modern industry trends, making it an attractive partner for environmentally conscious clients and investors.
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Industry Leadership: As a Quality Restoration Vendor (QRV) and a pioneer in modern restoration techniques, ServiceMaster NCR sets industry standards, with Chris playing a key role in training and educating professionals to uphold these benchmarks.
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Proven Track Record: With over three decades of service and a reputation for excellence, ServiceMaster NCR, led by professionals like Chris, is a trusted partner for disaster restoration in a high-demand urban region.
Testimonials highlight Chris’s personal commitment to excellence, with clients praising his responsiveness, sense of urgency, and ability to deliver results under pressure. His work with home builders and individual clients alike demonstrates his versatility and reliability, making him a valuable asset to both ServiceMaster NCR and the broader restoration industry.
Community Involvement and Industry Impact
Beyond his operational roles, Chris contributes to ServiceMaster NCR’s commitment to community involvement. The company actively gives back through time and financial contributions, reflecting a dedication to the Greater Washington, D.C. area. Chris’s leadership in CE classes further extends this impact, equipping insurance agents, property managers, and other professionals with the knowledge to mitigate losses and improve service quality. His seminars, such as those on smoke damage restoration, provide actionable insights that help reduce costs and enhance outcomes for insured clients.
Contact Information
Chris Coffin can be reached at coffin@smncr.com or (571) 237-0490 for inquiries related to restoration services, training programs, or safety protocols. ServiceMaster NCR’s office is located at 7551 Fordson Road, Alexandria, VA 22306, and the main contact number is (855) 957-6627.
Conclusion
Chris Coffin’s tenure at ServiceMaster NCR exemplifies his dedication to excellence in disaster restoration and cleaning services. Through his roles in production, training, and safety, he has helped position ServiceMaster NCR as a leader in the industry, known for its rapid response, advanced techniques, and unwavering commitment to customer satisfaction. His ability to manage complex projects, educate industry professionals, and uphold safety standards has made him an indispensable part of the company’s success. As ServiceMaster NCR continues to grow and innovate, Chris Coffin remains a driving force behind its mission to restore properties and create healthier, safer environments for clients across the Greater Washington, D.C. area.
