Lydia Ferguson – Willway Services
Lydia Ferguson Willway Services
Initially, customers consistently praise Lydia Ferguson for her outstanding professionalism and warmth. As the first point of contact at Willway Services, Lydia brings a personal touch to every interaction. Specifically, she offers clear communication, timely updates, and a genuine concern for client satisfaction. Furthermore, her ability to calmly and efficiently coordinate service, answer questions, and ensure smooth operations has made her a trusted and invaluable part of the Willway team. Indeed, many clients credit her with making their entire service experience smooth, positive, and stress-free.
In her role as Client Relations and Marketing Lead at Willway Services, a family-run plumbing and gas service company based in Alexandria, VA, Lydia Ferguson leverages her background in customer service and passion for supporting local homeowners. Consequently, she plays a critical role in day-to-day operations—managing scheduling, overseeing communications, and ensuring each client receives high-quality, personalized care.
Working alongside her husband, Calvin Ferguson (Founder and Master Plumber), Lydia significantly contributes to the company’s strong reputation for integrity, excellence, and professionalism. Moreover, she also manages Willway’s brand presence and digital outreach, ensuring the company stays connected with the communities it serves in Northern Virginia, DC, and Maryland. Ultimately, her empathy, attentiveness, and leadership are central to Willway’s ongoing commitment to making every customer feel heard, respected, and well taken care of.
